Limited Time Offer: FREE SHIPPING on ALL US orders!

Limited Time Offer: FREE PRIORITY SHIPPING!! WORLDWIDE orders $75+!

Limited Time Offer: FREE SHIPPING on ALL US orders!

Limited Time Offer: FREE PRIORITY SHIPPING!! WORLDWIDE orders $75+!

Frequently Asked Questions

Shipping & Delivery Times

All orders leave our California facility within 1 business day at checkout.

You will receive a tracking number via email once your order has been shipped.

ST. TROPICA Processing Time

Orders received by 12PM PST (Monday-Friday) are typically processed the same day.
Orders received after 12PM PST or on Saturday and Sunday are normally processed the next business day.

Carrier(s)

All packages, unless otherwise stated, are shipped via United States Postal Service. This service provides delivery confirmation for all orders. Delivery times are estimated below from the time your order leaves our processing center.

US Orders:

    1. USPS First Class Mail® 3-10 business days
    2. USPS Priority Mail® 2-3 business days

Contact USPS Customer Service After 5 days from the date of mailing if you have not received your order. Call: 1-800-ASK-USPS® (1-800-275-8777)

International and Canadian Orders:

    1. USPS Priority Mail® 6-10 business days

*All International packages may be processed through customs regulations which may cause a slight delay with processing times.

Contact USPS Customer Service after 10 business days from the date of mailing if you have not received your order. Call: 1-800-ASK-USPS® (1-800-275-8777)

DOMESTIC

We are able to ship to street addresses and PO Boxes within the United States. Please allow 2-10 business days for delivery (depending on service chosen per above), from the time the order leaves the processing center.

INTERNATIONAL

We are currently able to ship to appx. 200 countries worldwide, as defined in our online shopping cart and/or check out page(s). Please allow 6 to 10 business days for delivery, from the time the order leaves the processing center.

For more shipping information, please click here for more details on shipping: sttropica.com/pages/terms-and-conditions

INTERNATIONAL SHIPPING

We ship Internationally to most countries Worldwide. We ship exclusively using USPS Priority Mail International - with 6-10 business days delivery time, including full tracking. We no longer offer the less expensive USPS First Class Mail International option for International orders (with the exception of Canada). It has been our experience that the First Class Mail International service can often result in lost packages; with no acceptable USPS resolution to our valued customers, or to ST. TROPICA as the sender. It also does not offer comprehensive/real tracking once a package leaves the United States... not to mention it can take 30 to as much as 60 days for true worldwide delivery. We have therefore chosen to ship International orders exclusively via USPS Priority Mail International to avoid any delivery issues or disappointments - as we have found it to be 100% reliable, and fast, with excellent tracking. We realize Priority shipping cost more than regular First Class shipping and as such have committed to offer periodic FREE PRIORITY SHIPPING offers on International/Worldwide orders - where certain order thresholds are met (such as International orders $75+).

What is your refund policy?

Due to the unique nature of our product, all sales are final. Please click here for full details on Refunds: sttropica.com/pages/terms-and-conditions

What is the ST. TROPICA Hair Mask?

It's the Ultimate Hair Mask – made with Virgin Coconut Oil, now PROVEN to increase hair strength by reducing protein loss. It’s deeply infused with exotic Hair Superfoods like Organic Biotin, Horsetail, Amla, Hibiscus & Green Tea – turning it into a powerhouse formula of raw & unrefined hair vitamins + nutrients. Patented Heating Action ensures rapid penetration of the entire coveted formula – giving you BOMBSHELL results, every time. Expect STRONGER, THICKER, LUSTROUS Hair, with brilliant SHINE & SOFTNESS.

Learn More

The ST. TROPICA Hair Mask is made with the finest organic VIRGIN COCONUT OIL that's Certified Organic, unrefined, and cold pressed - because we insist on the very best, or nothing at all.  Coconut oil for hair is amazing in that, where other hair oils just sit on the hair, the unique molecular structure of coconut oil enables it to fully penetrate the human hair shaft (as proven by Princeton U), getting past the hair cuticle and into the cortex, repairing and reducing hair damage from the inside-out. Super-rich in Lauric Acid & Vitamin E, Coconut Oil revitalizes hair and increases hair's strength by reducing protein loss.

And we didn’t stop there. We’ve botanically infused our main coconut oil ingredient with exotic hair superfoods from around the world, like Organic BIOTIN, HORSETAIL, AMLA, HIBISCUS & GREEN TEA - creating the HOLY GRAIL of all Hair Treatments. Super-rich in essential fatty acids and hair vitamins, these rare ingredients help nourish & repair your precious hair from root to tip, encouraging hair growth, and helping to prevent hair breakage as well as split ends by sealing the hair’s cuticle layer. The ST. TROPICA Coconut Oil Hair Mask is especially helpful for dry hair, damaged hair or over-processed hair.

It also comes with PATENTED HEATING ACTION: the BPA-Free package safely heats up in just seconds via microwave or kettle, delivering rapid hair absorption & penetration of the entire formula, for STRONGER, THICKER, LUSTROUS hair with brilliant SHINE & SOFTNESS!

100% of the ingredients are USDA ORGANIC: something “unheard-of” in hair care. ST. TROPICA products do not contain any Chemicals, Sulfates, Parabens, Gluten, Soy, Additives, Stabilizers, Preservatives or Fragrances.  No artificial-anything.  The ST. TROPICA Hair Mask is also Certified Cruelty-Free, and Certified Vegan; and has received a #1 out of 10, the highest possible score on the coveted Skin Deep® Cosmetic Database.

What are the benefits?

Get Gorgeous Healthy Hair: for STRONGER, THICKER, LUSTROUS hair with brilliant SHINE & SOFTNESS!

What are the proven studies and where can I see them?

Virgin COCONUT OIL: where other hair oils just sit on the hair, the unique molecular structure of coconut oil enables it to fully penetrate the human hair shaft (as proven by Princeton Researchers*), getting past the cuticle and into the cortex, repairing hair damage where it originates: from the inside-out. 2) By filling the hair shafts, coconut oil is able to protect hair from the damage caused by hygral fatigue. 3) Rich in Lauric Acid & Vitamin E, coconut oil is also proven in Government published studies* to increase hair strength by reducing protein loss.

*Government Published Studies: www.ncbi.nlm.nih.gov/pubmed/11413497 | www.ncbi.nlm.nih.gov/pubmed/12715094

GREEN TEA: A major Korean study* from Seoul National University College of Medicine suggests Green Tea may stimulate human hair growth, due to its super-high concentrations of EGCG (epigallocatechin-3-gallate) - a potent antioxidant known as a polyphenol. Green tea is also good source of Panthenol, widely known to help strengthen hair and manage split ends.

*Government Published Studies: www.ncbi.nlm.nih.gov/pubmed/17092697

When will I see the results?

The results (the magic) are IMMEDIATE as they happen as soon as the hair is dry – whether by towel or blow-dry. The results are also DRAMATIC – in keeping with enormous amounts of feedback we receive: expect dramatically thicker, stronger hair, and dramatically softer hair, after the very first use! PS. Wait until you see how great it makes your scalp feel too:D

Why does heat matter in a Hot Oil Hair Mask?

From hot tubs to hot packs to heating pads – heat is the real, time-honored method of absorption. Heat greatly assists in the rapid absorption & penetration of human hair. In the world of natural hair care & natural hair products, it’s just never been perfected in a way that it is safe, instant and convenient… until now!

How does it get heated?

Heat safely in seconds by microwave (BPA-Free packet) or by kettle (hot water). To see our interactive heating directions with pictures, click here: sttropica.com/pages/directions

  1. Lay unopened packet flat in microwave.
  2. Heat for 20 seconds.
  3. Remove packet from microwave using caution as packet and contents will be hot. Check for desired temperature by kneading unopened packet in your hands. If packet is too hot,let it cool to a desired temperature.
  4. To re-heat. Lay unopened packet in microwave for 10 second increments until desired temperature is reached.
Kettle heating option:
  1. Stand unopened packet (bend to fit) inside a heat-safe mug so that the top portion of the packet protrudes outside (above) the top of the mug.
  2. Fill mug 4/5 full with hot water from a kettle and wait for 60 seconds.
  3. Remove packet from mug using caution as packet and the water inside the mug will be hot. Check for desired temperature by kneading unopened packet in your hands. If packet is too hot, let it cool until desired temperature is reached
Is it safe?

Absolutely. The ST. TROPICA organic hair mask comes in its own, microwave-safe, hot water-safe, BPA-Free packet.

Is it safe for color-treated hair?

Yes.  The ST. TROPICA coconut oil hair mask is completely safe for color-treated hair.

Is it safe to use during pregnancy?

Yes it is absolutely safe to use while pregnant. Our product is 100% natural, with every ingredient being certified USDA organic, and free of any & all chemicals & toxins.

How do I apply the ST. TROPICA Hair Mask?

To see our interactive directions with pictures, click here: sttropica.com/pages/directions-applying-to-hair Our Organic Hair Mask for hair gets applied to DRY hair. Massage in from “root to tip”. Apply shower cap, or plastic wrap, to head and hair.

Why do I apply it to dry hair?

Answer = Nature! We have always been bewildered how “other” hair oil treatments direct you to apply to damp or wet hair… when water & oil are not mutually soluble (they actually repel each other).

Is it messy?

No. Our hair mask applies instantly, with no mess. When opened (cut) where indicated, it applies easily, with accuracy & control.

How long do I leave it in for?

Leave treatment in for at least 20 minutes. For best results, leave in overnight.

How do I wash it out?

Be sure to shampoo hair TWICE with a good clarifying shampoo, then condition once hair to finish the hair treatment. We have found that even for people with naturally oily hair; washing twice will leave hair non-oily & completely weightless once dry.

How much should I use?

Use the whole packet. Even if you have shorter or thinner hair, as a result of our super-high virgin coconut oil content; it is amazing how much your hair will actually consume our product – a huge plus as it lets you know it’s really doing what it is supposed to do.

How often should I use the ST. TROPICA Hair Mask?

For maximum benefits we recommend repeating treatment weekly.

Can I use it more than once per week?

Yes. We continually learn from our own awesome customers (thank you!) who were SO happy with their first results that they didn’t want to wait a full week before doing another hair treatment. And… you don’t have to wait either! We are thrilled to confirm we are now aware of many happy customers who are using the ST. TROPICA hair mask TWICE a week – with no intentions of slowing down!

What are the ingredients?

Organic virgin coconut oil, organic biotin, organic horsetail, organic amla, organic hibiscus, organic green tea, organic coconut butter, organic coconut fruit extract.

Is it really natural?

Really!  100% of the ingredients are USDA ORGANIC: something “unheard-of” in hair care. ST. TROPICA products do not contain any Chemicals, Sulfates, Parabens, Gluten, Soy, Additives, Stabilizers, Preservatives or Fragrances.  No artificial-anything.  The ST. TROPICA Hair Mask is also Certified Cruelty-Free, and Certified Vegan; and has received a #1 out of 10, the highest possible score on the coveted Skin Deep® Cosmetic Database.

Why are the ingredients so special?

(ORGANIC) VIRGIN COCONUT OIL: where other hair oils just sit on the hair, the unique molecular structure of coconut oil enables it to fully penetrate the human hair shaft (as proven by Princeton U*), getting past the cuticle and into the cortex, repairing hair damage from the inside-out. By filling the hair shafts, coconut oil is able to protect hair from the damage caused by hygral fatigue. Super-rich in Lauric Acid & Vitamin E, it increases hair strength by reducing protein loss.

*Government Published Studies:

    1. www.ncbi.nlm.nih.gov/pubmed/11413497
    2. www.ncbi.nlm.nih.gov/pubmed/12715094

(ORGANIC) BIOTIN: rich in hair vitamins, Biotin has long since been considered the anchor ingredient in all things hair, nails & skin – for strength & enhanced hair shine. It encourages healthy hair growth and is also known to increase hair’s elasticity, thereby minimizing hair breakage.

(ORGANIC) AMLA: also known as the Gooseberry, is famous in India/Asia and best known for its rich source of essential fatty acids which serve to keep the hair follicles strong, while adding a lustrous softness from root to tip. It’s brilliant for dry hair.

(ORGANIC) HORSETAIL: on-trend as the celebrity secret hair ingredient, this rare herb contains intense amounts of silica, essential for vibrant healthy hair. It helps repair damaged hair tissue along the hair shaft, revitalizing damaged hair or over-processed hair.

(ORGANIC) HIBISCUS: not only is it the famous Hawaii state flower, it’s widely known to help restrict hair fall as a result of its unique genetic make-up of Vitamin C, Phosphorous, Riboflavin, Calcium & Carotene.

(ORGANIC) GREEN TEA: a major Korean study* from Seoul National University College of Medicine suggests Green Tea may stimulate human hair growth, due to its super-high concentrations of EGCG (epigallocatechin-3-gallate) - a potent antioxidant known as a polyphenol. Green tea is also good source of Panthenol, widely known to help strengthen hair and manage split ends.

*Government Published Studies:

    1. www.ncbi.nlm.nih.gov/pubmed/17092697

(ORGANIC) COCONUT BUTTER: acts as the perfect thickener to botanically infused, natural oils; also allows us to utilize the whole sustainably harvested coconut.

(ORGANIC) COCONUT FRUIT EXTRACT: makes the ST. TROPICA hair mask smell extra fantastic; also allows us to utilize the whole sustainably harvested coconut.

What does it smell like?

Seriously yummy! It smells (and tastes) amazing due to its raw unrefined, organic, tropical ingredients.

Is ST. TROPICA a Hot Oil Treatment or is it a Hair Mask? Is there a difference?

It is actually the best of both worlds: a specialty hair mask that turns into a hot oil treatment once heated.  That's why we call it a Hot Oil Hair Mask.

Is the ST. TROPICA Hot Oil Hair Mask tested on animals?

No. The ST. TROPICA Hair Mask is Certified Cruelty-Free and never tested on animals.

Is the ST. TROPICA Hair Mask Vegan?

Yes. The ST. TROPICA Hair Mask is Certified Vegan containing no animal-derived ingredients of any kind. We love animals!

Is the ST. TROPICA Hair Mask listed on Skin Deep®?

Yes. It has received a #1 out of 10, the highest possible score on the coveted Skin Deep® Cosmetic Database

Is the ST. TROPICA Hair Mask Organic?

Yes. ST. TROPICA is an Organic Hair Mask - being Certified USDA Organic; where not some, but ALL 100% of the ingredients are USDA Organic.

Is it travel friendly?

Yes. Our Hair Mask is compact & travel friendly, being lightweight, flexible & unbreakable, waterproof, tear proof, non-flammable, non-aerosol and it does not require refrigeration.

Does it have an expiry date?

The ST. TROPICA Coconut Oil Hair Mask has a general shelf life of 2 years at ambient temperature.

I have some of my packet left. Can I re-use?

Due to its robust shelf life, you can always temporarily re-seal any unused portion with a “paper-clip” or “clothes peg” etc. for use at a later date.

Can I re-heat a previously opened ST. TROPICA packet in the microwave?

We do not recommend it. Previously opened packets may be safely heated via Kettle Heating instructions above.

Is it for Women, or Men or both?

Both Women and Men! As per above, we constantly learn from our own awesome customers (thank you!). Another amazing thing we are learning is that more & more men are using it too. Welcome to ST. TROPICA guys!

Where is it made?

ST. TROPICA natural hair products are proudly made in the USA using rare, exotic ingredients sourced from around the world.

How much does it cost?
What payment method(s) do you accept?

We accept Visa, MasterCard, and PayPal. All published prices are $ USD.

I have a question or suggestion that is not addressed in your FAQ!?

Please contact our dedicated customer support team here: sttropica.com/pages/contact

Where can I view your Privacy Policy?