All orders leave our California facility within 1 business day at checkout.
You will receive a tracking number via email once your order has been shipped.
ST. TROPICA Processing Time
Orders received by 12PM PST (Monday-Friday) are typically processed the same day.
Orders received after 12PM PST or on Saturday and Sunday are normally processed the next business day.
All packages, unless otherwise stated, are shipped via United States Postal Service. This service provides delivery confirmation for all orders. Delivery times are estimated below from the time your order leaves our processing center.
- USPS First Class Mail® 3-10 business days
- USPS Priority Mail® 2-3 business days
Contact USPS Customer Service After 5 days from the date of mailing if you have not received your order. Call: 1-800-ASK-USPS® (1-800-275-8777)
International and Canadian Orders:
- USPS Priority Mail® 6-10 business days
*All International packages may be processed through customs regulations which may cause a slight delay with processing times.
Contact USPS Customer Service after 10 business days from the date of mailing if you have not received your order. Call: 1-800-ASK-USPS® (1-800-275-8777)
We are able to ship to street addresses and PO Boxes within the United States. Please allow 2-10 business days for delivery (depending on service chosen per above), from the time the order leaves the processing center.
We are currently able to ship to appx. 200 countries worldwide, as defined in our online shopping cart and/or check out page(s). Please allow 6 to 10 business days for delivery, from the time the order leaves the processing center.
For more shipping information, please click here for more details on shipping: sttropica.com/pages/terms-and-conditions
INTERNATIONAL SHIPPING UPDATE
We now ship exclusively using USPS Priority Mail International - with 6-10 business days delivery time, including full tracking. We no longer offer the less expensive USPS First Class Mail International option for International orders (with the exception of Canada). It has been our experience that the First Class Mail International service can often result in lost packages; with no acceptable USPS resolution to our valued customers, or to ST. TROPICA as the sender. It also does not offer comprehensive/real tracking once a package leaves the United States... not to mention it can take 30 to as much as 60 days for true worldwide delivery. We have therefore chosen to ship International orders exclusively via USPS Priority Mail International to avoid any delivery issues or disappointments - as we have found it to be 100% reliable, and fast, with excellent tracking. We realize Priority shipping costs more than regular First Class shipping and as such have committed to offer periodic FREE PRIORITY SHIPPING offers on International/Worldwide orders - where certain order thresholds are met (such as International orders $75+).