All prices are quoted in U.S. dollars (USD). Transactions with non-U.S. credit cards or non-U.S. PayPal accounts (which bill in currencies other than USD) will reflect USD-converted charges to your card/account.
ALL SALES FINAL
Refunds or exchanges are not permitted under any circumstances; all sales are final.
DAMAGED OR DEFECTIVE PRODUCTS
ST. TROPICA Hot Oil Treatment packets are unbreakable. They are lightweight and flexible (being both pliable & bendable). They are non-aerosol, non-flammable, tear-proof and even waterproof. As such, we are not able to make exchanges or returns for any defective or damaged claims; all sales are final.
ORDER CANCELLATION OR ADJUSTMENT
We strive to process your order immediately after you click the “COMPLETE ORDER” button. Because our system commences order processing immediately, we are unable to change or cancel an order once placed (submitted). Additionally, once an order is placed, products or quantities may not be edited. If there is an error in your shipping address, please notify us in writing immediately via this form: http://sttropica.com/pages/contact
ORDER PROCESSING TIMES:
We typically ship Monday-Friday and strive to process orders within 24 hours (except holidays and weekends). Orders submitted on weekends or holidays will process the next business day.
All packages, unless otherwise stated, are shipped via United States Postal Service. This service provides delivery confirmation for all orders. Delivery times are estimated below from the time your order leaves our processing center.
We are able to ship to street addresses and PO Boxes within the United States. For First Class Mail please allow 3-10 business days for delivery, and for Priority Mail please allow 2-3 business days for delivery, from the time the order leaves the processing center.
We are currently able to ship to most countries worldwide, as defined in our online shopping cart and/or check out page(s). We ship exclusively using USPS Priority Mail International - with 6-10 business days delivery time, from the time the order leaves the processing center, including full tracking. We no longer offer the less expensive USPS First Class Mail International option for International orders (with the exception of Canada). It has been our experience that the First Class Mail International service can often result in lost packages; with no acceptable USPS resolution to our valued customers, or to ST. TROPICA as the sender. It also does not offer comprehensive/real tracking once a package leaves the United States... not to mention it can take 30 to as much as 60 days for true worldwide delivery. We have therefore chosen to ship International orders exclusively via USPS Priority Mail International to avoid any delivery issues or disappointments - as we have found it to be 100% reliable, and fast, with excellent tracking. We realize Priority shipping costs more than regular First Class shipping and as such have committed to offer periodic FREE PRIORITY SHIPPING offers on International/Worldwide orders - where certain order thresholds are met (such as International orders $75+).
*PLEASE NOTE: the purchaser is responsible for paying any applicable taxes, duties, tariffs or third party handling fees which may apply. We do not calculate or collect taxes or duties for or on your behalf. It is the purchaser’s responsibility to check country and local regulations and policies of the receiving country and abide by those regulations. It is the responsibility of the purchaser to ensure the Customs Department for your country permits the shipment of our products to your country and what duties or tariffs may or may not be applicable to your shipped order upon delivery. We will not provide a refund on the product(s) or the shipping costs of the package if you refuse the package or if it is refused or seized by customs due to regulations, taxes, duties or tariffs or any kind.
LOST OR STOLEN PACKAGES
ST. TROPICA is not responsible for lost or stolen packages which have a confirmed delivery to the address entered for an order. Upon validated written inquiry, ST. TROPICA will confirm delivery to the provided address, date of delivery, tracking information and shipping carrier information for the customer to investigate.
INCORRECT OR INCOMPLETE SHIPPING INFORMATION
The purchaser is responsible for providing a correct and complete mailing address. Please be certain the delivery address information entered into our secure order form is correct in its entirety, before finalizing & placing your order. Once an order has shipped we cannot be responsible for errors in shipping addresses nor can we be responsible for goods delivered to incorrect addresses. If a Domestic or International package(s) is returned to ST. TROPICA due to an incorrect or incomplete shipping address provided by a customer, the customer will be responsible for the return shipping cost as well as any re-delivery cost both of which would require prepayment prior to re-delivery. ST. TROPICA is not responsible for packages delivered incorrectly or lost due to incorrect or incomplete shipping information provided by purchaser.
ORDER STATUS & TRACKING
When your order is ready to be shipped, you will receive a shipment confirmation email which will contain shipment details. To track the order, please visit the carrier’s website located at www.USPS.com. The majority of our orders are shipped within 1-2 business days after the order has been placed. Domestic First Class Mail: please allow 3-10 business days for orders to arrive once shipped. Domestic Priority Mail: please allow 2-3 business days for orders to arrive once shipped. Please allow 10-45 business days for International First Class Mail, and 6-10 days for International Priority Mail orders to arrive, once shipped. If you attempt to track your package within 48 hours after it is ordered and no information is available about your package, this is because the carrier has not yet processed or scanned your package. When the package is scanned you will be able to see the tracking information. Please allow at least 48 hours for the carrier to scan your package.
*PLEASE NOTE: For International orders, while tracking numbers are provided, the United States Postal Service may not allow tracking of this number until the package has been delivered.
COUPON CODES, PROMO CODES, DISCOUNT CODES
ST. TROPICA may cancel or discontinue any published coupons, coupon codes, promotional (promo) codes, or discount codes without notice at any time and for any reason at its sole discretion.